Revenue Case Officer

HCL Workforce Solutions Ltd; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment company is seeking a skilled Revenue Case Worker to handle billing and collection for Westmorland and Furness Council. The role requires a minimum of 7 years' experience in a Revenues environment, proficiency in relevant systems, and excellent communication skills. The position offers full-time hours, fully remote work, and presents an opportunity to make a significant impact within local governance. Applicants must complete necessary security checks.

Qualifications

• Minimum of 7 years experience in a Revenues environment.
• Practical experience in an appropriate work environment.
• Must undertake Baseline Personnel Security Standard (BPSS) and DBS checks.

Responsibilities

• Process billing, collection, and recovery of debts up to enforcement stage.
• Handle customer enquiries and maintain accurate records.
• Liaise with Council staff and stakeholders to provide effective service.

Skills

Proficiency in MRI processing system

Sound understanding of Council Tax and/or Business Rates

Clear communication skills

Ability to work to targets and deadlines

Self-motivated

Ability to work independently and in a team

Tools

Capita

NEC Enterprise systems

Job description

Role: Revenue Case Worker

Salary: £25.26ph umbrella

Location: Working for Westmorland and Furness Council, but is a fully remote post

Job Type: Contract/TEMP

Shifts: Monday - Friday, full time

About the Role:

We are looking for a skilled and motivated Revenue Case Worker to join the Westmorland and Furness Council Team. You will have a considerable caseload over 3 legacy areas with targets of 20-30 documents processed per day. The will be a full range of liability and recovery case work.

Key responsibilities

• Participate in the processing of billing, collection, and recovery of Council Tax and or Non-Domestic Rates (Business Rates) debts up to and including enforcement stage.
• Handle customer enquiries and correspondence efficiently and accountable while adhering to relevant legislative provisions, council policy, and financial regulations.
• Operate a systematic billing and recovery procedure within Revenues to ensure efficiency and accountability.
• Deal with customer enquiries via telephone, email, and written communication.
• Maintain accurate records and process information within set timescales and procedures.
• Make decisions in accordance with Council Tax and or Non-Domestic Rates legislation regarding liability, discounts, and reductions.
• Actively recover Council Tax and Non-Domestic Rates arrears through various communication channels.
• Monitor payment arrangements and take prompt recovery action in line with relevant legislation.
• Liaise with other Council staff, the Department of Work and Pensions, and other stakeholders to provide an efficient and effective revenues and benefit service.

Who Are We Looking For:

• Proficiency in using MRI processing system and NEC Enterprise systems is a must.
• Sound understanding of Council Tax and/or Business Rates and relevant legislation built over a minimum of 7 years' experience of working in a Revenues environment.
• Reliable, responsible, and self-motivated.
• Ability to work to clearly defined targets and deadlines.
• Awareness and understanding of customer needs.
• Practical experience in an appropriate work environment and the ability to advise others on relevant issues.
• Clear communication skills with sensitivity and empathy to build trust.
• Ability to work independently and in a team.
• Must successfully undertake Baseline Personnel Security Standard (BPSS) checks and undertake a basic DBS check
• Essential: Capita/MRI Experience, 4+ minimum Revenues field experience, 4+ minimum experience working with Council Tax and business rate.

Why Join HCRG Staffing?

HCRG Staffing is one of the leading Healthcare recruitment companies in the UK. With over 20 years of experience, we have exclusive access to more roles than any other agency.

With a strong reputation for delivering skilled temporary healthcare staff into healthcare providers across the UK, HCRG Staffing not just offers a job, but a rewarding career where you can make a vital difference in peoples lives. Whether you're an experienced healthcare professional or just stating our, you'll benefit from comprehensive training, flexible working patterns and growth opportunities.

HCRG Staffing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability