Retirement Housing Scheme Manager - Normanhurst , Cambridge. Permanent position £28,079 per annum

Origin Housing; Cambridge; On-site; GBP 28,000 - 35,000; Full time

Job summary

A housing and support organization in Cambridge is seeking a dedicated individual to manage their retirement housing scheme and provide support to vulnerable residents. The role includes maintaining high-quality service delivery, communication with residents and families, and ensuring compliance with health and safety standards. The ideal candidate will have substantial experience working with vulnerable individuals and strong communication skills. This rewarding position offers opportunities for personal and professional development.

Benefits

25-day holiday allowance

Pension scheme

Free employee assistance programme

Interest-free loans for large purchases

Savings through Perk Box

Qualifications

• Experience in working with vulnerable adults in a semi-independent housing service.
• Strong understanding of health and safety procedures for this type of service.
• Ability to plan and prioritize work effectively.
• Experience in a customer-focused environment, preferably in housing.
• Confident communicator with good written and verbal skills.

Responsibilities

• Act as the main point of contact for Residents and their families.
• Write and review reports and complete risk assessments.
• Respond to emergency situations via Warden Call system.
• Maintain Health & Safety policies and procedures.
• Conduct regular inspections including fire safety tests.

Skills

Experience with vulnerable adults

Knowledge of welfare benefits

Ability to communicate across cultures

Strong customer focus

Good planning and prioritization skills

Good written and verbal communication skills

IT skills

Job description

Overview

You\'ll manage our retirement housing scheme Normanhurst in Cambridge. Normanhust has 44 studio flats with residents who are semi-independent. You would also support a nearby block of 12 self contained properties, being the main point of contact for signposting and giving information around repairs and rents. Regular social activities include: bingo, coffee mornings, various social events throughout the year with new residents accepted from 50 years of age. We\'re looking for someone who truly cares about, and has deep knowledge of, issues affecting vulnerable people and the elderly. If you\'re someone who wants to make a difference to vulnerable older people to their wellbeing and understand that social isolation can happen anywhere and to anybody then this could be the role for you. You\'ll work closely with and support the Retirement Housing Manager in delivering a high-quality Retirement Housing service to our organisation. This is a rewarding and exciting position, responsible for building relationships and trust internally within your Origin team and Residents. What you\'ll do

• Act as main point of contact for Residents and their families.
• Write and review reports and complete risk assessments
• Respond to emergency situations received via the Warden Call system during daytime hours
• Ensure all Health & Safety policies and procedures are maintained within the service including the prompt reporting and follow up of communal repairs
• Carry out regular Scheme and estate inspections including regular fire alarm tests and fire Safety inspections
• We\'re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it\'s a requirement to your role.

Qualifications

• is experienced in working with vulnerable adults in a semi-independent housing service, as well as have a strong understanding of the needs of Older People.
• possesses a sound knowledge of welfare benefits and health and safety procedures for this type of service and is confident in supporting residents with benefit applications and queries, including making referrals for additional welfare advice and support.
• is a practical thinker and doer, able to plan and prioritise work, and adapt to change when necessary so you must be able to priorities your work and meet firm deadlines.
• has experience of working in a customer focused environment, preferably in the housing sector
• has the ability to communicate with a wide range of people across different cultures.
• has the ability to plan, prioritise and deliver work to targets/deadlines
• is a confident communicator across all channels with good written and verbal communication skills and good IT skills
• is comfortable to work on their own as this post is predominantly lone working

About Origin

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people\'s lives easier, and homes and communities they can be proud to live in. We are \"not for profit\" and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

Values

Our core values are at the heart of how we work:

• Take the lead
• Create energy
• Build trust
• Be generous
• Stay grounded
• Remember the little things

Benefits

• A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
• 2 additional \'giving something back\' volunteer days
• A pension scheme with contributions from 4% - 8% of your salary
• Family leave, compassionate leave and enhanced maternity pay
• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
• Interest free loans to help spread the cost of a season ticket or another big purchase
• Annual staff conference, team away days and annual team meal allowance
• Access to Perk Box for fantastic savings on everyday purchases and much more
• Free employee assistance programme
• Opportunities to join staff network groups
• Refer a friend bonus