Retirement Community Concierge & Support

Sanctuary Group; Chester; On-site; GBP 14,661 - 20,880; Full time

Benefits offered by this job

Online discounts

Health and well-being plans

Learning and development opportunities

Job summary

Sanctuary Supported Living in Chester is seeking a Customer Supporter to welcome residents and support daily life in our retirement community. You will be the first point of call for queries and help residents develop life skills in a compassionate, community-focused environment.

We offer training, support, and a values-driven workplace. This role is based at Kingswood, Kingsway, Chester and is not-for-profit, reinvesting in our people and services.

Qualifications

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse.
• Previous experience working under challenging circumstances.
• Ability to use IT systems confidently.

Responsibilities

• Being a first point of call to receive and direct all customer queries.
• Developing good relationships with customers, helping them develop life skills.
• Handling occasional emergency/challenging situations.
• Going above and beyond to ensure an excellent service is provided to our customers.
• Occasionally organising and running social activities.
• Some health and safety responsibilities e.g. fire safety checks.
• Ensuring the security of the service is maintained.
• Writing and updating customer notes.

Skills

Vulnerable adults

Emergency situations

IT systems

Job description

Sanctuary Supported Living in Chester is seeking a Customer Supporter to welcome residents and support daily life in our retirement community. You will be the first point of call for queries and help residents develop life skills in a compassionate, community-focused environment.

We offer training, support, and a values-driven workplace. This role is based at Kingswood, Kingsway, Chester and is not-for-profit, reinvesting in our people and services.