Customer Supporter

Sanctuary Group; St Helens; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave 33 days

Pension scheme

Life insurance

Training & development

Flexible working

Staff networks

Employee assistance

Job summary

Sanctuary Supported Living in Heyeswood, Haydock, St Helens is seeking a Customer Supporter to welcome residents, provide front of house reception, and help create engaging activities that reflect personal interests.

You will support residents to connect with their local community, promote wellbeing, and enable them to live life on their terms. Some weekend work may be required; NVQ2 in Health and Social Care or willingness to work towards it is required.

Qualifications

• Interpersonal and customer care skills are essential.
• Ability to prioritise tasks and meet deadlines.
• Basic ICT skills including Word and Excel.
• Willingness to undertake NVQ Level 2 in Health and Social Care.

Responsibilities

• Welcome residents and provide front of house reception support.
• Create engaging individual and group activities reflecting personal interests.
• Promote and review activities to help residents achieve goals.
• Support residents to connect with and feel part of their local community.
• Enable residents to continue to live life on their terms.

Skills

Interpersonal skills

Customer care

Task prioritisation

Basic IT skills

Word & Excel

Education

NVQ Level 2 in Health and Social Care

Willingness to work towards NVQ2

Job description

Heyeswood, Heyes Avenue, Haydock, St Helens, WA11 0XQ

£13.23 per hour

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at Heyeswood, Heyes Avenue, Haydock, St Helens, WA11 0XQ.

You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day.

#BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Welcome customers and provide front of house reception support
• Create engaging individual and group activities that reflect personal interests
• Promote and review activities to help customers achieve their goals
• Support customers to connect with and feel part of their local community
• Enable customers to continue to live life on their terms

(If you have experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you).

• Ability to develop and lead activities that involve and inspire customers
• Strong interpersonal and customer care skills
• Confidence in prioritising tasks and meeting deadlines
• Basic Microsoft Word and Excel knowledge
• This role may require weekend working so a flexible approach is required
• NVQ Level 2 in Health and Social Care, or willingness to work towards it

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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