Retirement Community Concierge — Customer Support

LLOYD'S REGISTER INTERNATIONAL; Chester; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Discounts and rewards

Health and well-being plans

Learning and development opportunities

Job summary

Sanctuary Supported Living in Chester is seeking a Bank Concierge to join our retirement community team. You will be the first point of contact for residents and visitors, directing queries, supporting daily living skills, and helping maintain a safe, welcoming environment.

This on-site, on-call role offers opportunities to develop customer service skills, health and safety responsibilities, and engagement through social activities, with training provided and a focus on person-centered care.

Qualifications

• Experience with young people or vulnerable adults incl. mental health needs.
• Experience working under challenging circumstances.
• Good communication and IT literacy.

Responsibilities

• Receive and direct all customer queries
• Develop relationships with customers and help them develop life skills
• Handle occasional emergency/challenging situations
• Go above and beyond to provide excellent service
• Occasionally organise and run social activities
• Health and safety responsibilities (e.g. fire safety checks)
• Ensure the security of the service
• Write and update customer notes

Skills

Youth and vulnerable adults

Mental health awareness

Communication skills

IT systems proficiency

Job description

Sanctuary Supported Living in Chester is seeking a Bank Concierge to join our retirement community team. You will be the first point of contact for residents and visitors, directing queries, supporting daily living skills, and helping maintain a safe, welcoming environment.

This on-site, on-call role offers opportunities to develop customer service skills, health and safety responsibilities, and engagement through social activities, with training provided and a focus on person-centered care.