Retail Travel Advisor

TUI Group; South Ockendon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company is seeking a Travel Advisor to join their Retail Team in Lakeside. This role involves creating unforgettable holiday experiences while engaging customers with various travel products. With a starting pay of £12.58 per hour, the position offers excellent benefits, including a commission scheme, holiday discounts, and a supportive work culture focused on customer service. Ideal candidates will be driven to achieve sales targets and thrive in a face-to-face customer engagement role.

Benefits

Commission scheme

Holiday benefits

Pension scheme

Investment in development

Qualifications

• Passion for inspiring customers and colleagues.
• Drive to exceed sales targets.
• Confidence in resolving customer complaints.

Responsibilities

• Inspire customers while promoting holiday products.
• Exceed sales objectives through exceptional service.
• Embrace change in a customer-engaged role.

Skills

Customer engagement

Sales objectives

Problem-solving

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Lakeside store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.