Retail Travel Advisor

TUI Group; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading travel company is seeking a Travel Advisor for their Selly Oak store. The role involves creating memorable holiday experiences by recommending travel products. Candidates should have strong customer service skills, be sales-driven, and adaptable to challenges. This position offers a starting wage of £13.09 per hour, a commission scheme, and various employee benefits including holidays, discounts, and professional development opportunities. Applicants should be prepared for varied shift patterns including weekends and holidays.

Benefits

Holiday benefits

Commission scheme

Health & Wellbeing support

Investment in development

Pension scheme

Life assurance

Qualifications

• Passion for inspiring customers and delivering excellent service.
• Ability to meet and exceed sales objectives.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional customer experience in a retail environment.
• Achieve and exceed targeted sales goals.
• Address customer enquiries and complaints confidently.
• Receive training on various systems for service improvement.

Skills

Customer service skills

Sales abilities

Problem-solving

Adaptability to change

Job description

TUI Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Selly Oak (inside NEXT) store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products.

You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best‑loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About the Offer

• Starting hourly wage of £13.09
• Commission scheme for exceeding targets
• Holiday benefits, discounts, special offers, and the ability to purchase additional TUI time off
• Health & Wellbeing support across key areas
• Financial, Health, Social, Community and Career benefits
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job

• Use your passion to inspire customers and colleagues while enjoying a great amount of fun
• Drive to achieve and exceed sales objectives – the retail focus is “Smashing your Targets”
• Embrace change and rise to the challenges of a customer‑engaged role, face‑to‑face and virtually
• Address issues confidently, investigate and resolve any questions or complaints
• Receive training on a variety of systems, keeping you updated as technology advances, and empower you to bring memorable holidays to life for customers