Retail Transaction Manager

Porsche Retail; London; On-site; GBP 40,000 - 76,000; Full time

Job summary

A leading automotive retailer in London is seeking a Retail Transaction Manager to enhance finance and insurance offerings. The role involves coaching the sales team, ensuring compliance with regulations, and providing top-notch customer experience. Ideal candidates will have experience in F&I roles and excellent communication skills. Competitive OTE of £76,000 offered along with various employee benefits.

Benefits

OTE of £76,000

33 days holiday

Life Assurance

DC Pension Scheme

Employee Assistance Program

Qualifications

• Proven experience in an F&I focused automotive role.
• Knowledge of FCA and regulatory bodies in financial services.
• Understanding of Anti-Money Laundering (AML) and risk mitigation.

Responsibilities

• Ensure customers are qualified for value-added products.
• Coach sales executives on finance referrals.
• Maintain accurate F&I data for forecasting.

Skills

Communication skills

Negotiation skills

Organizational skills

Tools

Dealership management systems

CRM software

MS Office Suite

Job description

Overview

Porsche Retail Group (PRG) have an excellent opportunity for a Retail Transaction Manager to work for one of the world's most iconic brands and join Porsche Centre Mayfair. To apply for this role, you must have experience within a previous automotive Finance & Insurance (F&I) role.

Responsibilities

• Ensure all customers are fully qualified and offered relevant value-added products
• Engage all retail customers with finance/product presentations and record referrals accurately
• Support target setting and monitor Sales Executives' F&I performance
• Coach sales executives on finance referrals
• Maintain accurate F&I data for forecasting and performance tracking
• Manage VWFS Finance Renewals and maintain related platforms and campaigns
• Handle customer concerns promptly, following FCA complaint procedures and Porsche standards
• Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform

Minimum Qualifications

• Proven experience within a previous F&I focused automotive role
• Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO)
• Knowledge of Anti-Money Laundering ("AML") and mitigation of AML risk in a high value retail environment
• Knowledge/ understanding of the motor industry and applicable regulatory environment
• Highly organised, able to identify gaps and opportunities in business performance
• Excellent communication and negotiation skills
• Valid driver's license and ability to drive

Desirable Experience / Skills

• A track record of performing within a fast paced, customer-facing, luxury retail environment
• Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook)
• Sound understanding of industry processes
• Specialist Automotive Finance (SAF) Expert or Advanced accreditation

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• OTE of £76,000 with ability to overachieve and basic salary of £40,000
• 33 days holiday (Including BH)
• 8.00am to 6.00pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm
• Option of a VW Group Vehicle at preferential leasing rates
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions

Centre

Porsche Mayfair is the only Porsche Studio Concept Centre in the UK. Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants. We offer our amazing staff subsidised parking just a short walk away or Green Park tube is within a 2-minute walk.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.

Applying

Please note that eRecruitSmart is advertising the role of Retail Transaction Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered