Retail Tech Support Partner: Expert Troubleshooter

John Lewis Partnership; Chelmsford; On-site; GBP 22,000 - 30,000; Full time

Job summary

A major UK retailer seeks a Technical Support Partner in Chelmsford to provide exceptional customer service and technical assistance for electrical products. Responsibilities include diagnosing product issues, updating customers on repairs, and liaising with suppliers. The ideal candidate will have strong communication skills and technical support experience. Flexible working options are available. This role is a fantastic opportunity to join a partner-driven company focused on retail excellence.

Qualifications

• Ability to engage with 3rd party suppliers and internal stakeholders.
• Experience in troubleshooting product related issues.

Responsibilities

• Deliver technical expertise to customers on electrical products.
• Troubleshoot technical issues as a first point of resolution.
• Support the wider shop team with general shop-keeping tasks.

Skills

Good communication skills

High level of product knowledge

Technical support experience

Job description

A major UK retailer seeks a Technical Support Partner in Chelmsford to provide exceptional customer service and technical assistance for electrical products. Responsibilities include diagnosing product issues, updating customers on repairs, and liaising with suppliers. The ideal candidate will have strong communication skills and technical support experience. Flexible working options are available. This role is a fantastic opportunity to join a partner-driven company focused on retail excellence.