Retail Tech Propositions Manager

Marks & Spencer Plc; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in the United Kingdom seeks a Customer Proposition Manager to design and deliver innovative, tech-led retail experiences. In this role, you will lead pilots and collaborate across teams to make shopping easier and more connected. The ideal candidate is customer-focused, innovative, and experienced in managing projects. Enjoy a supportive work environment and benefits including a colleague discount, competitive holiday allowance, and well-being support.

Benefits

20% colleague discount

Competitive holiday allowance

Strong pension and life assurance

Tailored induction and training

Exclusive perks through M&S Choices

Market-leading family policies

24/7 wellbeing support

One paid volunteer day a year

Qualifications

• Experience in designing and delivering innovative retail propositions.
• Ability to lead pilots and gather insights.
• Strong communication and collaboration skills.

Responsibilities

• Design and deliver new retail propositions from concept to rollout.
• Lead pilots and capture insights for scaling.
• Explore new technologies such as smart fitting rooms.

Skills

Customer-focused and innovative

Curious and adaptable

Strong collaborator and influencer

Analytical and strategic

Organised and delivery-focused

Job description

A leading retail company in the United Kingdom seeks a Customer Proposition Manager to design and deliver innovative, tech-led retail experiences. In this role, you will lead pilots and collaborate across teams to make shopping easier and more connected. The ideal candidate is customer-focused, innovative, and experienced in managing projects. Enjoy a supportive work environment and benefits including a colleague discount, competitive holiday allowance, and well-being support.