Retail Team Leader: Drive Service & Sales Growth

John Lewis Partnership; Hereford; On-site; GBP 22,000 - 30,000; Full time

Job summary

John Lewis Partnership is seeking a Team Leader in a Waitrose shop to lead teams and deliver exceptional customer service. You will help maximise sales and maintain strong product and service standards across shifts.

The role requires working across 37.5 hours each week, including early starts, late shifts, and some weekend work. You will collaborate with managers and Partners to uphold safe, efficient operations and excellent customer experiences.

Qualifications

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer facing role
• Good stakeholder management skills when working with third parties and the wider Partnership.

Responsibilities

• Support the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
• Ensure Partners are operating in a safe and legal manner.
• Fulfil online customer orders ready for drivers to deliver their shopping direct to customers' doors.
• Stock replenishment - ensuring shelves are full and products are in the right place at the right time.
• Work with the wider shop team to support when needed including checkout support, Click & Collect, and on-demand orders.
• Be proactive in driving commercial performance and suggesting improvements to operations.
• Reduce wastage by following product due diligence and markdowns on near sell-by dates.
• Maintain a safe and tidy working environment with general shopkeeping tasks.

Skills

People leadership

Retail knowledge

Customer facing

Job description

John Lewis Partnership is seeking a Team Leader in a Waitrose shop to lead teams and deliver exceptional customer service. You will help maximise sales and maintain strong product and service standards across shifts.

The role requires working across 37.5 hours each week, including early starts, late shifts, and some weekend work. You will collaborate with managers and Partners to uphold safe, efficient operations and excellent customer experiences.