Night Team Manager - Lead a High-Energy Retail Team

JOHN LEWIS; Thame; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Night shift premium (£4.50/hr)

Flexible working

Job summary

John Lewis Waitrose is seeking a Team Manager to lead a busy shop floor, drive outstanding customer service and coach Partners to excel in a fast-paced environment. You will motivate the team, manage schedules and holidays, and uphold the brand’s standards across all daily operations.

In addition to base pay, night hours (20:00–06:00) attract a premium. Flexible working options may be discussed during the interview.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and hold performance discussions.
• Passion for retail and understanding of competition and market factors.
• Ability to plan workload and meet deadlines while managing stakeholders.
• Strong communication skills and ability to influence at all levels.

Responsibilities

• Oversee day-to-day shop operations.
• Maximise sales and profit while minimising wastage.
• Maintain high availability and merchandising standards.
• Lead and develop the shop team, including holidays and attendance.
• Foster a culture of care, belonging, pace and productivity.
• Engage partners to embed change within the shop.

Skills

Team leadership

Performance management

Retail understanding

Workload planning

Clear communication

Job description

John Lewis Waitrose is seeking a Team Manager to lead a busy shop floor, drive outstanding customer service and coach Partners to excel in a fast-paced environment. You will motivate the team, manage schedules and holidays, and uphold the brand’s standards across all daily operations.

In addition to base pay, night hours (20:00–06:00) attract a premium. Flexible working options may be discussed during the interview.