Retail Team Leader — Customer Focus & Flexible Hours

Waitrose & Partners; Hereford; Vor Ort; GBP 23.000 - 30.000; Vollzeit

Zusammenfassung

Waitrose & Partners is seeking a Team Leader for one of our Waitrose shops. You will lead a small team, ensure excellent customer service, and help maximise sales and service standards every day.

You’ll work closely with the shop management, support online orders, restock shelves, and drive safe, efficient operations while delivering a trusted, partner-led shopping experience. We value proactive teammates who communicate well, own their tasks, and contribute to a positive, inclusive environment

Qualifikationen

• Leadership and people management experience.
• Strong understanding of retail operations.
• Experience in customer-facing roles.
• Stakeholder management with third parties.

Aufgaben

• Support shop management with tasks to meet customer demand.
• Ensure Partners work safely and legally.
• Fulfill online orders and deliver preparation.
• Stock replenishment and shelf optimisation.
• Assist with Click & Collect and other duties.
• Contribute ideas to improve shop performance.
• Maintain a safe, tidy working environment.

Kenntnisse

People leadership

Retail operations

Customer service

Stakeholder management

Jobbeschreibung

Waitrose & Partners is seeking a Team Leader for one of our Waitrose shops. You will lead a small team, ensure excellent customer service, and help maximise sales and service standards every day.

You’ll work closely with the shop management, support online orders, restock shelves, and drive safe, efficient operations while delivering a trusted, partner-led shopping experience. We value proactive teammates who communicate well, own their tasks, and contribute to a positive, inclusive environment