Store Team Leader – Food Retail & Customer Service

John Lewis plc; Hereford; On-site; GBP 17,000 - 24,000; Full time

Job summary

John Lewis plc in Hereford (Waitrose & Partners) is seeking a Team Leader to deliver Partner-led service and passion for food. You will support management, help drive sales and ensure safe operations while fulfilling online orders for local drivers.

The role is permanent with 37.5 hours across seven days, including early starts, late finishes, and every other weekend. A night premium of £3.75 per hour applies between 22:00 and 06:00.

Qualifications

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer facing role
• Good stakeholder management skills when working with third parties and the wider Partnership.

Responsibilities

• Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
• Ensuring Partners are operating in a safe and legal manner.
• Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
• Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Skills

People leadership

Retail knowledge

Customer facing experience

Stakeholder management

Job description

John Lewis plc in Hereford (Waitrose & Partners) is seeking a Team Leader to deliver Partner-led service and passion for food. You will support management, help drive sales and ensure safe operations while fulfilling online orders for local drivers.

The role is permanent with 37.5 hours across seven days, including early starts, late finishes, and every other weekend. A night premium of £3.75 per hour applies between 22:00 and 06:00.