Night Shift Team Leader - Retail Store

John Lewis Partnership; Thame; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Night Shift Premium £4.50/hr

Flexible working

Job summary

John Lewis Partnership in Waitrose stores is seeking a Team Manager to lead and motivate a busy shop team. You will deliver outstanding partner-led, customer service while maximising sales and profit. Applicants must be 18 years or over and will benefit from night shift premiums for hours between 22:00 and 06:00.

You will oversee daily operations, manage holidays and absence, and drive a collaborative, productive team culture. A strong retail mindset and people skills are essential for success.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Ability to have honest performance conversations and develop talent.
• Passion for retail, understanding market factors affecting the Partnership.
• Ability to plan workload and adapt to deadlines while managing stakeholders.
• Clear, influential communication across levels.

Responsibilities

• Oversee day-to-day shop operations in a fast-paced setting.
• Maximise sales and profit while minimising wastage.
• Maintain high availability and merchandising standards and ensure legal, secure operations.
• Drive customer satisfaction and a positive customer experience.
• Lead and inspire partners, manage holidays and attendance.
• Foster a culture of care, pace and productivity within the store.
• Lead change initiatives and embed improvements across the shop.

Skills

Team leadership

Performance feedback

Retail knowledge

Workload planning

Stakeholder communication

Education

Food Hygiene Level 3

Job description

John Lewis Partnership in Waitrose stores is seeking a Team Manager to lead and motivate a busy shop team. You will deliver outstanding partner-led, customer service while maximising sales and profit. Applicants must be 18 years or over and will benefit from night shift premiums for hours between 22:00 and 06:00.

You will oversee daily operations, manage holidays and absence, and drive a collaborative, productive team culture. A strong retail mindset and people skills are essential for success.