Retail Team Manager - Flexible Hours & Customer Focus

John Lewis Partnership; City of Westminster; Vor Ort; GBP 32.000 - 45.000; Vollzeit

Zusammenfassung

John Lewis Partnership is seeking a Team Manager to lead a store team of Partners, drive exceptional customer experiences and deliver strong commercial results. You will work with the leadership team to allocate resources, uphold brand standards and ensure compliance across a busy retail environment.

You will manage performance, develop talent, and contribute to a culture of empowerment while adapting to a fast-paced retail setting with flexible hours across seven days.

Qualifikationen

• Experience leading a team in a fast-paced retail environment.
• Strong focus on delivering outstanding customer service.
• Experience with disciplinary and grievance procedures.

Aufgaben

• Role model partnership behaviours and lead a team of Partners, including talent development and addressing performance concerns.
• Accountable for performance within your area, ensure processes followed, brand standards delivered and operational strategies used to drive success.
• Ensure the store is compliant and safe for customers and Partners.
• Utilise tools to allocate resources to meet customer needs.

Kenntnisse

People leadership

Performance management

Data analysis

Customer focus

Tools

Workday

Tableau

Jobbeschreibung

John Lewis Partnership is seeking a Team Manager to lead a store team of Partners, drive exceptional customer experiences and deliver strong commercial results. You will work with the leadership team to allocate resources, uphold brand standards and ensure compliance across a busy retail environment.

You will manage performance, develop talent, and contribute to a culture of empowerment while adapting to a fast-paced retail setting with flexible hours across seven days.