Night Shift Leader — Replenishment & Service

John Lewis plc; Ringwood; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Night premium

Job summary

John Lewis Partnership is seeking a Team Leader for the Waitrose Ringwood store to lead daily operations and customer service with a focus on retail excellence. The role emphasizes responsibility, team leadership and maintaining high store standards.

Shifts include night hours with premium pay; candidates must be over 18. The role offers permanent, full-time hours and a strong customer-first culture.

Qualifications

• Good people and leadership skills.
• Good understanding of retail and how to maximise commercial success.
• Experience of working in a customer facing role
• Good stakeholder management skills when working with third parties and the wider Partnership.

Responsibilities

• Supporting the shop's management team with managerial tasks and work with all other areas of the shop to meet customer demand.
• Ensuring Partners are operating in a safe and legal manner.
• Fulfilling online customer orders ready for our drivers to deliver their shopping direct to their doors.
• Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.
• Working with the wider shop team to support when needed including; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.
• Being proactive in helping to drive the commercial performance for the shop, offering ideas for continuous improvement to the operation.
• Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.
• Maintaining a safe and tidy working environment with general shopkeeping tasks.

Skills

People leadership

Retail knowledge

Customer facing

Stakeholder management

Job description

John Lewis Partnership is seeking a Team Leader for the Waitrose Ringwood store to lead daily operations and customer service with a focus on retail excellence. The role emphasizes responsibility, team leadership and maintaining high store standards.

Shifts include night hours with premium pay; candidates must be over 18. The role offers permanent, full-time hours and a strong customer-first culture.