Retail Team Lead – Service, Merch & Ops

JD Sports Fashion PLC

Gloucester

Remote

GBP 19,000 - 23,000

Full time

4 days ago

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Job summary

JD Sports Fashion PLC in Gloucester is seeking a Supervisor to help run the shop floor, deliver high service standards, and support colleagues across each shift. You will assist with opening and closing procedures, till operations, and maintaining presentation in line with brand expectations.

The role focuses on guiding the team, monitoring service levels, product placement, and upholding visual and operational standards.

Qualifications

Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
Strong communication skills with the ability to guide and support colleagues on the shop floor.
Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsibilities

Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.