Retail Team Lead — Service, Merch & Ops

JD GROUP; England; On-site; GBP 21,000 - 27,000; Full time

Job summary

JD GROUP is seeking a Supervisor to support the smooth running of the shop floor and uphold high service standards. You will help colleagues during each shift, ensuring presentation, compliance with brand guidelines, and strong store performance.

You will assist with opening/closing procedures, till operations, and daily tasks as directed by Store Management, while maintaining a proactive, team-focused approach in a fast-paced retail environment.

Qualifications

• Experience as supervisor or team leader in fast-paced retail.
• Strong communication to guide colleagues on the shop floor.
• Attention to detail and high standards in service/presentation.
• Interest in retail trends and presenting products.

Responsibilities

• Deliver excellent customer service and support with brand expectations.
• Monitor service levels and assist with product placement.
• Maintain shop floor visuals and brand standards.
• Assist opening/closing and till operations as directed.

Skills

Supervisory experience

Team leadership

Customer service

Communication skills

Job description

JD GROUP is seeking a Supervisor to support the smooth running of the shop floor and uphold high service standards. You will help colleagues during each shift, ensuring presentation, compliance with brand guidelines, and strong store performance.

You will assist with opening/closing procedures, till operations, and daily tasks as directed by Store Management, while maintaining a proactive, team-focused approach in a fast-paced retail environment.