Retail Shop Floor Supervisor: Service & Merch Leadership

JD Sports Fashion PLC; Guildford; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

JD Sports Fashion PLC in Guildford is seeking a capable Supervisor to help run the shop floor, deliver high service standards and support the Store Management. You will guide colleagues across each shift and help maintain brand standards.

You will assist with opening/closing, till operations, merchandise presentation, and daily tasks, while displaying energy, resilience and a positive team attitude in a fast-paced retail environment.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail knowledge

Job description

JD Sports Fashion PLC in Guildford is seeking a capable Supervisor to help run the shop floor, deliver high service standards and support the Store Management. You will guide colleagues across each shift and help maintain brand standards.

You will assist with opening/closing, till operations, merchandise presentation, and daily tasks, while displaying energy, resilience and a positive team attitude in a fast-paced retail environment.