Retail Team Lead

JD Sports Fashion PLC; England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Staff discount on JD Group brands

Job summary

JD Sports Fashion PLC in the United Kingdom is seeking a proactive Supervisor to help run the shop floor, deliver the high service standards customers expect, and support daily operations under Store Management. This role plays a key part in sustaining fast-paced store performance and brand presentation.

You will lead and support colleagues during shifts, resolve customer queries, monitor service levels, and contribute to merchandising, til accuracy, and visual standards to drive sales and

Qualifications

• Experience supervising or leading a team in a fast-paced retail environment.
• Strong communication and coaching skills.
• Attention to detail in service, presentation and store operations.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Customer service

Retail experience

Job description

JD Sports Fashion PLC in the United Kingdom is seeking a proactive Supervisor to help run the shop floor, deliver the high service standards customers expect, and support daily operations under Store Management. This role plays a key part in sustaining fast-paced store performance and brand presentation.

You will lead and support colleagues during shifts, resolve customer queries, monitor service levels, and contribute to merchandising, til accuracy, and visual standards to drive sales and