Retail Team Lead: Customer Experience & Visual Merchandising

JDSports; Torquay; On-site; GBP 21,000 - 28,000; Full time

Job summary

JD Sports is seeking a Supervisor to support shop floor operations, deliver high service standards, and assist Store Management with daily tasks.

You will lead by example on shift, help colleagues with queries, maintain presentation, cash handling, till accuracy, and ensure brand standards across the store.

This role requires strong communication, a proactive approach to problem-solving, and a passion for retail trends and customer service.

Qualifications

• Minimum supervisory or team-leader experience in retail or customer-facing roles.
• Excellent communication and coaching abilities for on-shift colleagues.
• High attention to service, presentation, and store operations.
• Interest in retail trends and brand values.

Responsibilities

• Deliver excellent customer service by supporting shoppers and resolving queries.
• Support sales by monitoring service levels and product placement.
• Maintain shop floor presentation and brand standards.
• Assist with opening/closing, till operations, and daily tasks.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail knowledge

Job description

JD Sports is seeking a Supervisor to support shop floor operations, deliver high service standards, and assist Store Management with daily tasks.

You will lead by example on shift, help colleagues with queries, maintain presentation, cash handling, till accuracy, and ensure brand standards across the store.

This role requires strong communication, a proactive approach to problem-solving, and a passion for retail trends and customer service.