Retail Floor Supervisor: Service, Merch & Ops Lead

JD Sports Fashion PLC; Tees Valley; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

JD Sports Fashion PLC is seeking a capable Supervisor to help ensure the smooth running of the shop floor and uphold the high service standards our customers expect. You will actively support colleagues during shifts, helping maintain presentation and store performance in line with brand guidelines.

You will also assist with daily operational tasks such as opening/closing procedures, till operations, and cashing up, contributing to efficient store performance and a positive customer experience.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, solid product and trend awareness, and the ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Job description

JD Sports Fashion PLC is seeking a capable Supervisor to help ensure the smooth running of the shop floor and uphold the high service standards our customers expect. You will actively support colleagues during shifts, helping maintain presentation and store performance in line with brand guidelines.

You will also assist with daily operational tasks such as opening/closing procedures, till operations, and cashing up, contributing to efficient store performance and a positive customer experience.