Retail Floor Supervisor - Service Leader

JD Sports Fashion PLC; Guildford; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

JD Sports Fashion PLC is seeking a Shop Supervisor to help run the shop floor, uphold high service standards, and support colleagues across shifts. You will assist with daily operations, cash handling, and till accuracy while promoting brand values and product presentation.

The role focuses on customer service, team leadership, and maintaining visual standards in a fast-paced retail environment, with opportunities to contribute to store performance.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Strong communication

Attention to detail

Retail knowledge

Job description

JD Sports Fashion PLC is seeking a Shop Supervisor to help run the shop floor, uphold high service standards, and support colleagues across shifts. You will assist with daily operations, cash handling, and till accuracy while promoting brand values and product presentation.

The role focuses on customer service, team leadership, and maintaining visual standards in a fast-paced retail environment, with opportunities to contribute to store performance.