Retail Floor Supervisor: Lead Service & Merchandising

JD Sports Fashion PLC; Preston; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

JD Sports Fashion PLC in the United Kingdom is seeking a Supervisory team member to help the shop floor run smoothly and uphold the high service standards customers expect. You will support colleagues across shifts, help maintain presentation, and assist with daily operations as directed by Store Management.

This role requires strong communication, attention to detail, and a proactive, team‑oriented approach to delivering retail excellence.

Qualifications

• Experience supervising or leading teams in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues.
• Excellent attention to detail to uphold service, presentation and store standards.
• Interest in retail, product trends, and promoting company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels and assisting with product placement.
• Maintain shop floor standards by keeping areas clean, organised, and aligned with brand expectations.
• Assist with opening/closing procedures, cash handling, and till operations.

Skills

Supervisory experience

Communication skills

Attention to detail

Retail/product knowledge

Job description

JD Sports Fashion PLC in the United Kingdom is seeking a Supervisory team member to help the shop floor run smoothly and uphold the high service standards customers expect. You will support colleagues across shifts, help maintain presentation, and assist with daily operations as directed by Store Management.

This role requires strong communication, attention to detail, and a proactive, team‑oriented approach to delivering retail excellence.