Retail Floor Supervisor and Customer Service Lead

JDSports; Shrewsbury; On-site; GBP 20,000 - 26,000; Full time

Job summary

JD Sports is seeking a capable Supervisor to support the shop floor, uphold brand standards, and assist Store Management with daily tasks. You will help colleagues across shifts and ensure smooth service throughout the day.

You will drive customer service, assist with till operations, opening/closing duties, and visual merchandising. Strong communication and teamwork in a fast-paced retail environment are essential.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Customer service

Communication skills

Visual merchandising

Job description

JD Sports is seeking a capable Supervisor to support the shop floor, uphold brand standards, and assist Store Management with daily tasks. You will help colleagues across shifts and ensure smooth service throughout the day.

You will drive customer service, assist with till operations, opening/closing duties, and visual merchandising. Strong communication and teamwork in a fast-paced retail environment are essential.