Retail Team Lead — Elevate Customer Experience (Bonus Eligible)

Nike; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Employee discounts

Nike outfit for staff

Job summary

Nike Kings Cross is seeking a Team Lead to deliver world-class service and a premium brand experience. You will coach and motivate the team, support daily store operations, and help drive sales across digital services, visual merchandising, and promotions.

The role emphasizes leadership, effective communication, and alignment with Nike standards while maintaining an inclusive, high-energy store environment.

Qualifications

• Customer service experience or retail background preferred.
• Strong communication and collaboration skills with the ability to inspire others.
• Demonstrated ability to apply product sales techniques and close deals.
• Willingness to work retail hours including days, evenings, weekends, and holidays.

Responsibilities

• Deliver world-class consumer service and premium brand experience.
• Coordinate, coach, and motivate team members to achieve targets.
• Support daily operations, including digital services, visual merchandising, and store campaigns.
• Represent Nike brand standards and initiatives across all store activities.

Skills

Customer service

Retail experience

Brand ambassador

Team leadership

Sales techniques

Flexible scheduling

Job description

Nike Kings Cross is seeking a Team Lead to deliver world-class service and a premium brand experience. You will coach and motivate the team, support daily store operations, and help drive sales across digital services, visual merchandising, and promotions.

The role emphasizes leadership, effective communication, and alignment with Nike standards while maintaining an inclusive, high-energy store environment.