Retail Lead: Elevate Customer Experience & Brand

Nike; Tunbridge Wells; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Monthly bonus

DEI culture

Employee discounts

Nike outfit

Job summary

Nike Kings Cross is looking for a Team Lead to join our team and provide world-class service to the consumer. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere and support daily business to hit sales targets across digital services, visual merchandising, sales floor, and promotions.

As a lead you will collaborate with store leadership to deliver top athlete and consumer experiences while acting as a brand ambassador for Nike

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Responsibilities

• Deliver world-class consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees in your area while maintaining an excellent work atmosphere.
• Support daily business to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
• Identify and solve problems in partnership with store leadership and be a brand ambassador for Nike initiatives.

Skills

Customer service

Communication

Brand ambassador

Team leadership

Job description

Nike Kings Cross is looking for a Team Lead to join our team and provide world-class service to the consumer. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere and support daily business to hit sales targets across digital services, visual merchandising, sales floor, and promotions.

As a lead you will collaborate with store leadership to deliver top athlete and consumer experiences while acting as a brand ambassador for Nike