Retail Lead (Service) 40hrs - Kings Cross

NIKE; Dundee; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus

Employee discounts

Brand-new Nike outfit

Diversity, Equity & Inclusion

Job summary

Nike Kings Cross is seeking a Team Lead to deliver world-class service and premium brand experiences for customers in Dundee. You will coordinate, coach, and energize the team on the sales floor while guiding daily operations and store initiatives.

You will drive customer service excellence, oversee visual merchandising, and support promotions and digital services. A proactive, brand‑minded leader who embodies Nike values will thrive here.

Qualifications

• Retail or customer service experience is required.
• Strong communication and collaboration skills.
• Ability to apply product sales techniques.
• Flexibility with retail hours, including weekends/holidays.

Responsibilities

• Deliver world-class consumer service and premium brand experience.
• Coordinate, coach, and motivate team to meet sales targets.
• Support daily store operations including digital services, visual merchandising, and promotions.
• Identify and resolve problems with store leadership and uphold Nike standards.

Skills

Retail experience

Customer service

Effective communicator

Brand ambassador

Sales techniques

Team leadership

Job description

Nike Kings Cross is looking for a Team Lead to join our team and provide world-class service to the consumer:

What you bring

As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally

• 1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• 2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• 3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note: Relocation support is not available for this role