Head Coach, Retail — Lead Team & Elevate Customer Experience

Nike Inc; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Staff discount

Employee bonus

Career development

Training & development

Job summary

NIKE, Inc. is seeking leaders for its retail stores in London to deliver a premium brand experience. You will coach and motivate your team, manage daily store operations to achieve sales targets, and ensure compliance with NIKE standards.

The role emphasizes collaboration with partners across stores and HQ, a focus on customer service, and flexibility to work shifts including weekends in a dynamic, diverse environment.

Qualifications

• Experience in retail and/or leadership positions.
• Very good command of English (written and spoken).
• Experience delivering exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication and collaboration.
• Flexibility to work shifts and weekends.

Responsibilities

• Lead, coach and motivate the employees in your department to deliver a premium brand experience.
• Manage daily business in your department to reach sales targets (incl. digital services, visual merchandising, sales floor).
• Identify and improve areas based on consumer feedback and brand standards.
• Cooperate with store partners across locations and HQ to ensure consistency.

Skills

Retail leadership

Customer service

Communication

English proficiency

Team coaching

Job description

NIKE, Inc. is seeking leaders for its retail stores in London to deliver a premium brand experience. You will coach and motivate your team, manage daily store operations to achieve sales targets, and ensure compliance with NIKE standards.

The role emphasizes collaboration with partners across stores and HQ, a focus on customer service, and flexibility to work shifts including weekends in a dynamic, diverse environment.