Retail Lead (Service) 40hrs - Kings Cross

Nike Inc; Greater London; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based bonus

Employee discounts

Nike outfit for staff

Descripción de la vacante

Nike Kings Cross is seeking a Team Lead to deliver world-class service and a premium brand experience. You will coach and motivate the team, support daily store operations, and help drive sales across digital services, visual merchandising, and promotions.

The role emphasizes leadership, effective communication, and alignment with Nike standards while maintaining an inclusive, high-energy store environment.

Formación

• Customer service experience or retail background preferred.
• Strong communication and collaboration skills with the ability to inspire others.
• Demonstrated ability to apply product sales techniques and close deals.
• Willingness to work retail hours including days, evenings, weekends, and holidays.

Responsabilidades

• Deliver world-class consumer service and premium brand experience.
• Coordinate, coach, and motivate team members to achieve targets.
• Support daily operations, including digital services, visual merchandising, and store campaigns.
• Represent Nike brand standards and initiatives across all store activities.

Conocimientos

Customer service

Retail experience

Brand ambassador

Team leadership

Sales techniques

Flexible scheduling

Descripción del empleo

Nike Kings Cross is looking for a Team Lead to join our team and provide world-classservice to the consumer.

What you bring

As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally.

• COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What You Get

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that valuesDiversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note: Relocation support is not available for this role