Retail Lead (Service) 40hrs - Kings Cross

Nike; Tunbridge Wells; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Monthly bonus

DEI culture

Employee discounts

Nike outfit

Job summary

Nike Kings Cross is looking for a Team Lead to join our team and provide world-class service to the consumer. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere and support daily business to hit sales targets across digital services, visual merchandising, sales floor, and promotions.

As a lead you will collaborate with store leadership to deliver top athlete and consumer experiences while acting as a brand ambassador for Nike

Qualifications

• Customer service and/or retail experience preferred.
• Effective communicator, brand ambassador, and collaborative teammate
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Responsibilities

• Deliver world-class consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees in your area while maintaining an excellent work atmosphere.
• Support daily business to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns.
• Identify and solve problems in partnership with store leadership and be a brand ambassador for Nike initiatives.

Skills

Customer service

Communication

Brand ambassador

Team leadership

Job description

Nike Kings Cross is looking for a Team Lead to join our team and provide world-classservice to the consumer:

What you bring

As a Lead, you willbe responsible fordelivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area whilemaintainingan excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You willidentifyand solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the storecomplies withall NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally

1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and maketimelymonthly initiative launches

2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.

3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry

• Opportunity for monthly performance-based bonus

• A supportive team that values Diversity, Equity & Inclusion

• A career at a company at the forefront of the sports and fashion industry

• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.

• Effective communicator, brand ambassador, and collaborative teammate

• Demonstrated ability to apply product sales techniques.

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note: Relocation support is not available for this role