Retail Lead: Premium Experience & High-Impact Team Coach

NIKE; Dundee; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Monthly bonus

Employee discounts

Brand-new Nike outfit

Diversity, Equity & Inclusion

Job summary

Nike Kings Cross is seeking a Team Lead to deliver world-class service and premium brand experiences for customers in Dundee. You will coordinate, coach, and energize the team on the sales floor while guiding daily operations and store initiatives.

You will drive customer service excellence, oversee visual merchandising, and support promotions and digital services. A proactive, brand‑minded leader who embodies Nike values will thrive here.

Qualifications

• Retail or customer service experience is required.
• Strong communication and collaboration skills.
• Ability to apply product sales techniques.
• Flexibility with retail hours, including weekends/holidays.

Responsibilities

• Deliver world-class consumer service and premium brand experience.
• Coordinate, coach, and motivate team to meet sales targets.
• Support daily store operations including digital services, visual merchandising, and promotions.
• Identify and resolve problems with store leadership and uphold Nike standards.

Skills

Retail experience

Customer service

Effective communicator

Brand ambassador

Sales techniques

Team leadership

Job description

Nike Kings Cross is seeking a Team Lead to deliver world-class service and premium brand experiences for customers in Dundee. You will coordinate, coach, and energize the team on the sales floor while guiding daily operations and store initiatives.

You will drive customer service excellence, oversee visual merchandising, and support promotions and digital services. A proactive, brand‑minded leader who embodies Nike values will thrive here.