Retail Support (Full-Time)

CHRISTIAN DIOR COUTURE; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury fashion brand located in London is seeking an Operations Associate to provide top-tier customer service and maintain the boutique's high standards. This role includes welcoming clients, ensuring a clean environment, managing gift wrapping and packaging, and supporting visual merchandising. The ideal candidate has previous guest-facing experience, excellent grooming standards, and a genuine passion for fashion. Flexibility and commitment to service are essential in this full-time position at Dior Harrods.

Qualifications

• Previous experience in a guest-facing environment is preferred.
• Reliable and punctual.
• Excellent grooming standards.

Responsibilities

• Welcome clients and provide impeccable service at Dior Harrods.
• Ensure the boutique is clean and organized.
• Assist with gift wrapping following Dior guidelines.
• Maintain visual merchandising standards in the boutique.
• Protect client data and ensure confidentiality.
• Support the selling team to maximize performance.

Skills

Positive attitude

Good communication skills

Commitment to service

Flexibility

Interest in Fashion

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Located in Harrods Ready to Wear Department, you will be the face of the House of Dior as an operations associate. In charge of welcoming the clients, you will provide a professional, attentive and impeccable service to our clients ensuring their experience is unique and exceptional.

Responsibilities

• Welcome clients to Dior Harrods.
• Understand clients’ needs and orientate them in the boutique to the relevant universe
• Assist and ensure a flawless, upscale, professional and high standard guest service experiences
• Answers questions & assist clients with reasonable requests
• Keep the Boutique entry clean & neat at all time
• Hail taxis & open its doors for clients
• Take & provide clients with umbrellas
• Keep an eye out for suspicious activity in and around the entrance of the boutique

Fitting Room Preparation (OTOS – One to One Selling)

• Clear, clean, and reset all RTW Suites to luxury standards.
• Steam and rehang garments neatly.
• Ensure all garments are properly ticketed and in pristine condition.
• Prepare specific fitting room setups as per VM direction or OTO appointments.

Gift Wrapping and Packaging

• Perform high-standard wrapping using to the highest level of care, following Dior guidelines.
• Replenish and organize all wrapping supplies (ribbons, boxes, tissue paper).
• Pre-wrap common items for efficiency during peak periods.
• Handle wrapping for OTOS and personal shopping clients.
• Packaging products for sale or shipment.

VM Standards Maintenance

• Re-align floor fixtures and Suites to the latest VM guidelines.
• Re-merchandise any disordered or sold-down areas.
• Clean mannequins, mirrors, plinths, and VM props.
• Replace worn signage or tickets as needed.
• Ensuring all products meet quality standards.

Client Relation

• Treat all customer data with the upmost: confidentiality and sensitivity.
• Ensure all clients receive the highest standards of customer service.
• Demonstrate excellent product and range knowledge.
• Attend team meetings and make a positive contribution to discussion.
• Support, when required, the selling team to maximize the boutique’s performance.
• Must be available to work full-time, Monday to Sunday availability.

Previous experience of working within a guest facing environment

• Positive attitude, Reliable
• Good communication skills
• Commitment to consistently deliver high levels of customer service that goes above and beyond
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Genuine interest and passion for Fashion