Retail Supervisor

Co-op Group; Ilkley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A retail cooperative is seeking a Customer Team Leader in Ilkley. This role involves leading a team, delivering excellent customer service, and managing store operations. Candidates should have strong people skills, organizational abilities, and a genuine care for customers. Full training is provided, with flexible working hours and competitive benefits including 36 days of holiday and a pension plan.

Benefits

36 days of holiday

Pension scheme with employer contributions

30% discount on Co-op products

Virtual healthcare services

Qualifications

• Genuine care for customers' needs.
• Ability to balance leadership with hands-on work.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service.
• Coach and train team members.
• Ensure the store remains safe and operational.
• Manage stock accuracy.

Skills

Customer care

People skills

Organizational skills

Problem-solving

Leadership skills

Job description

Customer Team Leader
Location: Bolton Bridge Road, Ilkley, LS29 9EW
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you\'ll need to authorise age-related sales.

We\'re looking for Customer Team Leaders to join our team at Co-op.

Overview

When you join Co-op, you\'ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you\'ll be part of a friendly team that\'s dedicated to helping our customers. You\'ll help lead the store team — coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering excellent customer service and performing other store tasks such as restocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we\'ve focused on fairness for our members and communities, and as a colleague we promise to take care of you. You\'ll receive support for physical, mental, and financial wellbeing, along with market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you\'ll do

• Friendly and thoughtful service — provide friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team\'s capabilities through coaching and training, fostering an inclusive culture where everyone\'s voice is valued and respected
• Ensure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for customers
• Support your store manager by deputising when they\'re not working and deliver a variety of HR processes
• Lead the way when introducing new products and services in your store — work with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

What we\'re looking for

• A genuine care for the needs of customers and members
• The ability to balance leading and supporting your team with hands-on work on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop leadership skills
• Flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream — a money management app giving access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rota availability three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process. We\'re part of the Disability Confident scheme and will offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We\'ll ask whether you\'d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process, we\'ll ask if you need any reasonable adjustments to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and about the Disability Confident scheme and our diversity and inclusion commitments at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you\'ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.