Retail Supervisor

Travis Perkins Trading Company Limited; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading multi-channel retailer is seeking a retail supervisor to support the Store Manager and ensure a great customer experience. In this role, you'll unpack deliveries, stock shelves, and maintain high branch standards. A positive attitude, teamwork, and hard work are essential. No retail experience is required, and opportunities for personal growth and development are available within the company culture. This position comes with competitive benefits including holiday entitlement, bonuses, and team discounts.

Benefits

22 days' holidays + Bank Holidays

Company pension scheme

Bonus scheme

Cycle to work scheme

20% discounts across all Travis Perkins companies

Qualifications

• No prior retail experience required, just focus on delivering great service.
• Willingness to work hands-on and support team efforts.
• Positive demeanor to ensure a pleasant customer experience.

Responsibilities

• Support the Store Manager during their absence.
• Check and unpack deliveries, stocking shelves.
• Maintain high standards of product availability and cleanliness.
• Build relationships with customers to ensure their needs are met.

Skills

Great customer service

Teamwork

Positive attitude

Hard work and passion

Reliability

Job description

Responsibilities

• Supporting. Whether it's standing in for the Store Manager in their absence, motivating and engaging the team or coaching the team to grow sales and achieve targets.
• Mucking in. Checking and unpacking deliveries, stocking shelves, cleaning the branch and putting orders together.
• Delivering great service. Providing a great customer experience with a smile on your face - no matter how busy you are and coaching the team to do the same.
• Asking questions and building relationships. Making sure our customers leave the branch with everything that they need for the job.
• Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

  At Toolstation, we're not just interested in what you can bring to us today. We're also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

Key Qualities

• You'll be the face of Toolstation, making a fantastic first impression, building long‑lasting relationships and going above and beyond to make our customers happy. This isn't your average retail role. It's much more than just a store job. Of course as a retail supervisor, you'll serve customers, and support the Store Manager but you'll also be checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.
• Hard work and passion. You don't need retail experience. Just be focused on delivering great service and we'll teach you the rest.
• A love of team work. Be happy to muck in and get your hands dirty.
• A positive attitude. Make sure that our customers have a great experience while in our branch.
• Reliability. Be there when we need you, be flexible and fun to be around.
• Yourself. Bring your whole self to work and let your true personality shine through.

What You'll Get

• 22 days' holidays + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across all Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 other retailers.
• Family friendly policies around maternity, paternity, adoption and surrogacy

Toolstation – The story

Toolstation. The story so far. We're one of Britain's fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.