Retail Shift Leader: Lead Team & Deliver Great Service

Tesco; England; Presencial; GBP 21.000 - 23.000; Jornada completa

Descripción de la vacante

Tesco Shift Lead in the United Kingdom is a frontline leadership role focused on delivering a great in-store experience. You’ll manage daily store operations, support colleagues, and be the go-to person for service queries.

The role requires strong team leadership, excellent communication, and a passion for customer service. Tesco values inclusion, flexibility, and a proactive approach to store performance and community impact.

Formación

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsabilidades

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Conocimientos

Team leadership

Customer service

Communication skills

Adaptability

Coaching

Descripción del empleo

Tesco Shift Lead in the United Kingdom is a frontline leadership role focused on delivering a great in-store experience. You’ll manage daily store operations, support colleagues, and be the go-to person for service queries.

The role requires strong team leadership, excellent communication, and a passion for customer service. Tesco values inclusion, flexibility, and a proactive approach to store performance and community impact.