Retail Shift Leader: Flexible Hours & Service Excellence

Tesco; Manchester; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Disability Confident Leader

Inclusive recruitment

Job summary

Tesco is seeking a Shift Lead to oversee store operations and lead a fast-paced team on a flexible schedule. You will manage daily tasks, drive customer service, and support colleagues across departments. This role emphasizes inclusive leadership, strong communication, and adaptability to changing store needs.

Applicants should be experienced in retail leadership, capable of coaching and sustaining high service standards while remaining a positive and visible presence for customers and staff.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong communication and service mindset to guide colleagues and assist customers.
• Ability to model excellent service and maintain an inclusive, respectful store culture.

Responsibilities

• Lead the store in the Manager's absence and drive day-to-day operations.
• Coach colleagues, give feedback, and role model exceptional customer service.
• Build positive, inclusive relationships to help the team perform at its best.
• Communicate clearly with the team using varied methods to keep them informed.
• Be a strong, visible leader focused on delivering great store experiences.

Skills

Team leadership

Customer service

Clear communication

Retail leadership

Flexibility

Job description

Tesco is seeking a Shift Lead to oversee store operations and lead a fast-paced team on a flexible schedule. You will manage daily tasks, drive customer service, and support colleagues across departments. This role emphasizes inclusive leadership, strong communication, and adaptability to changing store needs.

Applicants should be experienced in retail leadership, capable of coaching and sustaining high service standards while remaining a positive and visible presence for customers and staff.