Retail Shift Leader — Inspire Teams & Service

Tesco; Wotton-under-Edge; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to guide store teams and deliver a superior customer experience. You will cover a range of responsibilities across store areas, coaching colleagues and ensuring smooth day-to-day operations within scheduled shifts.

Role requires proactive leadership, clear communication, and the ability to adapt to changing store needs. The position emphasizes inclusion, flexibility, and dedication to serving customers, communities, and the planet.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Strong communication and leadership skills for guiding store teams.

Responsibilities

• Lead the store team to deliver excellent customer experience.
• Collaborate across store departments to ensure smooth daily operations.
• Coach colleagues and provide feedback to model great service.
• Be the capable point of contact in the Manager’s absence.

Skills

Team leadership

Communication

Customer service

Education

Management experience in retail

Job description

Tesco is seeking a Shift Lead to guide store teams and deliver a superior customer experience. You will cover a range of responsibilities across store areas, coaching colleagues and ensuring smooth day-to-day operations within scheduled shifts.

Role requires proactive leadership, clear communication, and the ability to adapt to changing store needs. The position emphasizes inclusion, flexibility, and dedication to serving customers, communities, and the planet.