Retail Shift Leader – Flexible Hours & Impact

Tesco; Weston-super-Mare; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is hiring a Shift Lead to guide store teams and ensure excellent customer service on a day-to-day basis. You will oversee operations, coordinate with colleagues across departments, and step in for the Manager when needed.

Ideal candidates will have prior team leadership in fast-paced retail, a passion for service, and strong communication skills. The role emphasizes flexibility in shifts and a focus on inclusivity and efficient store operations.

Qualifications

• Over 18 years of age.
• Experience in a team lead or management position in a fast-paced retail environment.
• Strong service mindset and ability to inspire others.

Responsibilities

• Lead the store team to deliver a great in-store experience for customers.
• Collaborate across all store areas and with colleagues to handle day-to-day queries.
• Build positive relationships to help colleagues perform at their best.
• Be the store lead in the Manager’s absence and make balanced, flexible decisions.
• Coach colleagues, provide feedback and model great service.
• Continuously look for ways to serve customers, communities, and the planet better.

Skills

Team leadership

Customer service

Communication

In-store operations

Job description

Tesco is hiring a Shift Lead to guide store teams and ensure excellent customer service on a day-to-day basis. You will oversee operations, coordinate with colleagues across departments, and step in for the Manager when needed.

Ideal candidates will have prior team leadership in fast-paced retail, a passion for service, and strong communication skills. The role emphasizes flexibility in shifts and a focus on inclusivity and efficient store operations.