Retail Shift Leader — Flexible Hours & Growth

Tesco UK; Hucknall; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Disability Confident Leader

Inclusive recruitment process

Job summary

Tesco UK is seeking a Shift Lead to manage in-store operations with a focus on delivering an exceptional customer experience. You will lead a team across store areas, respond to daily queries, and model outstanding service while supporting colleagues and driving performance.

This role requires a strong leader who can coach staff, adapt to change, and step in when the Manager is absent. Shifts are scheduled with notice, and Tesco emphasizes inclusivity and flexible working where possible.

Qualifications

• Experience in a team lead or management role in a fast-paced retail environment.
• Strong customer service ethos and ability to lead by example.
• Excellent communication and interpersonal skills.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Working across all store areas and supporting colleagues with day-to-day queries.
• Building inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Coaching colleagues, giving feedback and modelling great service.

Skills

Team leadership

Customer service

Communication

Coaching

Decision making

Job description

Tesco UK is seeking a Shift Lead to manage in-store operations with a focus on delivering an exceptional customer experience. You will lead a team across store areas, respond to daily queries, and model outstanding service while supporting colleagues and driving performance.

This role requires a strong leader who can coach staff, adapt to change, and step in when the Manager is absent. Shifts are scheduled with notice, and Tesco emphasizes inclusivity and flexible working where possible.