Retail Shift Leader: Flexible Hours & Growth

Tesco UK; Gloucester; On-site; GBP 21,000 - 23,000; Part time

Job summary

Tesco UK is looking for a proactive Shift Lead to help run our store efficiently and deliver excellent customer service. You will lead the team in the Manager’s absence, oversee daily operations, and coordinate across departments to resolve issues promptly.

You will coach colleagues, communicate clearly, and promote an inclusive, supportive work environment. A strong role model with a passion for service will thrive in this fast-paced retail setting.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication skills to keep the team informed and engaged.
• Passion for delivering great service and meeting customer needs.
• Ability to coach, give feedback, and role model excellent service.
• Inclusive behavior and relationship-building to support a positive team culture.

Responsibilities

• Lead the store in the Manager’s absence and ensure smooth day-to-day operations.
• Coordinate across all store areas and work with colleagues to resolve queries.
• Maintain a positive, inclusive environment and support colleagues’ performance.
• Make balanced decisions and adapt quickly to changing store needs.
• Coach team members and model outstanding customer service.

Skills

Leadership

Communication

Coaching

Decision Making

Customer Service

Team Management

Adaptability

Job description

Tesco UK is looking for a proactive Shift Lead to help run our store efficiently and deliver excellent customer service. You will lead the team in the Manager’s absence, oversee daily operations, and coordinate across departments to resolve issues promptly.

You will coach colleagues, communicate clearly, and promote an inclusive, supportive work environment. A strong role model with a passion for service will thrive in this fast-paced retail setting.