Retail Shift Leader — Flexible Hours & Growth

Tesco UK; St Helens; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is hiring a Shift Lead to supervise in-store teams and ensure a memorable shopping experience for customers. You will coordinate day-to-day operations, support colleagues across departments, and drive store performance with a focus on service and efficiency.

Role requires strong leadership, a proactive attitude, and excellent communication. The position offers a flexible schedule within the store environment, with a commitment to inclusive, customer-first service.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service orientation and communication skills.
• 18 years or older to apply.

Responsibilities

• Lead the in-store team to deliver a great customer experience across all areas of the store.
• Be the go-to person for day-to-day operational queries and issue resolution.
• Coach colleagues, give feedback, and model exceptional service.
• Make balanced, flexible decisions and adapt to change in a dynamic retail setting.

Skills

Leadership

Team management

Customer service

Job description

Tesco is hiring a Shift Lead to supervise in-store teams and ensure a memorable shopping experience for customers. You will coordinate day-to-day operations, support colleagues across departments, and drive store performance with a focus on service and efficiency.

Role requires strong leadership, a proactive attitude, and excellent communication. The position offers a flexible schedule within the store environment, with a commitment to inclusive, customer-first service.