Retail Shift Leader | Flexible Hours & Customer Focus

One Stop Stores Ltd; Hull and East Yorkshire; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Flexible working

Community involvement programs

Job summary

One Stop Stores Ltd is seeking a Shift Leader to join our team in a fast-paced retail environment. You will run duty shifts, coordinate a team, and ensure a clean, fully stocked store that delivers excellent customer service.

You will coach colleagues, focus on customer satisfaction, and monitor store performance to drive practical improvements while maintaining a safe workplace for staff and customers.

Qualifications

• Strong communication and customer-focus to meet shopper needs.
• Ability to coach colleagues and deliver excellent service.
• Attention to detail and strong time-management to run shifts.

Responsibilities

• Coordinate team to deliver the easiest shopping trip for customers.
• Open/close the store and manage duty cover, ensuring decisions are right for customers and safety.
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day queries.
• Support the Store Manager with seasonal, community and charity events, creating an inclusive atmosphere.
• Ensure the store is clean, tidy and well-presented.

Skills

Communication skills

Customer focus

Problem-solving

Teamwork

Attention to detail

Adaptability

Technical skills

Time management

Job description

One Stop Stores Ltd is seeking a Shift Leader to join our team in a fast-paced retail environment. You will run duty shifts, coordinate a team, and ensure a clean, fully stocked store that delivers excellent customer service.

You will coach colleagues, focus on customer satisfaction, and monitor store performance to drive practical improvements while maintaining a safe workplace for staff and customers.