Store Shift Leader: Customer-First Operations & Team Coach

Tesco; Tottenham; Vor Ort; GBP 22.000 - 26.000; Vollzeit

Zusammenfassung

One Stop is seeking a proactive Shift Leader to run duty shifts in a fast-paced retail environment where no day is the same. You will coordinate a team to deliver a clean, well-presented store and ensure the shopping trip is as easy as possible for our customers.

You will be the go-to person in the absence of the Store Manager, support seasonal and community events, uphold health and safety standards, and share practical ideas to improve store performance.

Qualifikationen

• Excellent communication and interpersonal skills.
• Ability to focus on customer needs and service quality.
• Proactive problem solving and prioritization in a fast-paced shop floor.

Aufgaben

• Coordinate the team to deliver the easiest shopping trip in the community.
• Opening/closing the store and completing duty cover, ensuring decisions are right for customers and safety.
• Be the go-to person for colleagues in the absence of the Store Manager for day-to-day queries.
• Support Store Manager in coordinating seasonal, community and charity events.
• Ensure store cleanliness, tidiness, and presentation.
• Prioritize replenishment of products important to customers.
• Monitor POS and shelf labels to reflect good practice.
• Take action on overcharges and prevent recurrence.
• Manage queues to create a great shopping experience.
• Coordinate colleagues to meet daily priorities and breaks.
• Follow health and safety routines and communicate with the team.
• Share updates to keep the team informed.
• Look for ways to simplify operations with Store Manager.

Kenntnisse

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Jobbeschreibung

One Stop is seeking a proactive Shift Leader to run duty shifts in a fast-paced retail environment where no day is the same. You will coordinate a team to deliver a clean, well-presented store and ensure the shopping trip is as easy as possible for our customers.

You will be the go-to person in the absence of the Store Manager, support seasonal and community events, uphold health and safety standards, and share practical ideas to improve store performance.