Retail Shift Lead - Flexible Hours & Team Leader

Tesco Retail; Swadlincote; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Store Shift Lead to guide the team in busy retail environments and ensure great customer experiences in-store. You’ll work with colleagues across all areas, becoming the go-to person for daily queries and fostering an inclusive team culture.

You will lead in the Manager’s absence, coach staff, and make balanced decisions to adapt to change. Applicants must be 18+ with experience in fast-paced retail leadership.

Qualifications

• Experience leading in fast-paced retail environments.
• Strong customer service focus.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Working across all store areas and with colleagues to resolve day-to-day queries.
• Building positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve customers and communities.

Skills

Team leadership

Coaching

Communication skills

Customer service

Job description

Tesco is seeking a Store Shift Lead to guide the team in busy retail environments and ensure great customer experiences in-store. You’ll work with colleagues across all areas, becoming the go-to person for daily queries and fostering an inclusive team culture.

You will lead in the Manager’s absence, coach staff, and make balanced decisions to adapt to change. Applicants must be 18+ with experience in fast-paced retail leadership.