Retail Shift Lead: Lead Team & Flexible Hours

Tesco Retail; Newbury; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco Retail is seeking a Shift Lead to guide store teams and deliver exceptional customer service in a fast-paced retail environment. You will supervise daily operations, ensure smooth shift handovers, and act as the go-to person for day-to-day queries.

You’ll lead by example, coaching colleagues to provide great service, promote inclusive collaboration, and adapt to changing demands. This role emphasizes ownership, communication, and customer-centric decision-making across store teams.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.
• We champion diversity and inclusion; Everyone’s Welcome.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Job description

Tesco Retail is seeking a Shift Lead to guide store teams and deliver exceptional customer service in a fast-paced retail environment. You will supervise daily operations, ensure smooth shift handovers, and act as the go-to person for day-to-day queries.

You’ll lead by example, coaching colleagues to provide great service, promote inclusive collaboration, and adapt to changing demands. This role emphasizes ownership, communication, and customer-centric decision-making across store teams.