Retail Shift Leader — Flexible Hours & People-First Service

Tesco UK; Greater London; On-site; GBP 21,000 - 22,000; Part time

Job summary

Tesco UK is seeking a Shift Lead to lead a store team and deliver a great customer experience. You will be the in-store go-to person for daily operations, coaching colleagues and ensuring service standards are met across all areas of the store.

Ideal candidates have prior team leadership in fast-paced retail, a strong customer-service mindset, and are comfortable working varied shifts. We value flexibility and communication to support our customers and communities.

Qualifications

• Experience leading a team in a fast-paced retail setting.
• Strong customer service focus and communication.

Responsibilities

• Leading the team to provide a great in-store customer experience.
• Work across all store areas and be the go-to person for day-to-day queries.
• Build inclusive relationships to help colleagues perform at their best.
• Lead the store confidently in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Stay curious and seek opportunities to better serve customers and communities.

Skills

Team leadership

Retail experience

Customer service

Job description

Tesco UK is seeking a Shift Lead to lead a store team and deliver a great customer experience. You will be the in-store go-to person for daily operations, coaching colleagues and ensuring service standards are met across all areas of the store.

Ideal candidates have prior team leadership in fast-paced retail, a strong customer-service mindset, and are comfortable working varied shifts. We value flexibility and communication to support our customers and communities.