Store Shift Lead - Flexible Hours, Stellar Team & Service

Tesco Retail; Coppull; On-site; GBP 2,148,000 - 2,460,000; Full time

Job summary

Tesco Shift Lead position in our stores focuses on leading the team to deliver an outstanding customer experience. You’ll work across store areas, guiding colleagues, and ensuring daily operations run smoothly. This role emphasizes strong communication, adaptability, and a commitment to inclusive teamwork.

Applicants must be 18 or over and have experience in a fast-paced retail environment. Roles offer a minimum of 16 hours per week with flexible scheduling and opportunities to grow within Tesco.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service.
• A clear communicator, using a variety of methods to keep the team well informed.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all areas of the store and with colleagues as the go-to person for daily queries.
• Coach colleagues, give feedback and model excellent service.
• Lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Build positive, inclusive relationships to support the team.
• Staying curious and seek opportunities to serve customers and communities.

Skills

Team leadership

Customer service

Communication

Flexibility

Job description

Tesco Shift Lead position in our stores focuses on leading the team to deliver an outstanding customer experience. You’ll work across store areas, guiding colleagues, and ensuring daily operations run smoothly. This role emphasizes strong communication, adaptability, and a commitment to inclusive teamwork.

Applicants must be 18 or over and have experience in a fast-paced retail environment. Roles offer a minimum of 16 hours per week with flexible scheduling and opportunities to grow within Tesco.