Retail Shift Lead - Flexible Hours & Growth

Tesco; Worcester; On-site; GBP 22,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to coach and support store teams, ensuring superb customer experiences across all areas. You’ll lead in the Manager’s absence, balance decisions and adapt to changing needs while promoting inclusive collaboration with colleagues and customers.

You’ll schedule shifts within availability windows, champion service standards, and help build a positive, high-performing store environment that reflects Tesco’s values and commitment to customers and communities.

Qualifications

• Must be 18 or over.
• Experience in team lead or management in fast-paced retail.
• Strong role model with a passion for delivering great service.
• Clear communicator with a variety of methods to keep the team informed.
• Natural leader who motivates and inspires the team.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Communication

Flexible / adaptable

Decision making

Job description

Tesco is seeking a Shift Lead to coach and support store teams, ensuring superb customer experiences across all areas. You’ll lead in the Manager’s absence, balance decisions and adapt to changing needs while promoting inclusive collaboration with colleagues and customers.

You’ll schedule shifts within availability windows, champion service standards, and help build a positive, high-performing store environment that reflects Tesco’s values and commitment to customers and communities.